ssb Franchise Consulting

Cold Stone Creamery

WHO ARE WE?

Cold Stone is a quick serve ice cream shop allowing their customers to choose exactly what they want. Brownies, Oreo cookies, gummy bear, butterfingers, and snickers can be mixed into a dozen freshly made ice cream flavors such as Cake Batter Ice Cream, sweet cream, chocolate and many more!

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Why US?

Doing business for 30 years, Cold Stone has become a national institution, beloved for offering the ultimate ice cream experience! Their brand's premium ice cream is made fresh in over 1,000 locations across the US, and in hundreds of other locations around the world. As one of the pioneers of customization, Cold Stone allows customers to dream up their own ice cream treats, or choose from their popular Signature Creations.

Cold Stone is a quick serve ice cream shop allowing their customers to choose exactly what they want. Brownies, Oreo cookies, gummy bear, butterfingers, and snickers can be mixed into a dozen freshly made ice cream flavors such as Cake Batter Ice Cream, sweet cream, chocolate and many more!

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• Cold Stone Creamery is an iconic business model that is easy to run and easy to scale

• Ice cream is America's favorite dessert!

• Cold Stone is the leader in the ice cream franchise category!

• They have one of the best rated products and the highest intent to return rate

• Cold Stone continues to be an innovator in their industry

• This is hospitality based business! They're looking for highly passionate owners

Support

This is how we do it:
New franchisees attend KTEC (Kahala Training and Education Center). In addition, new franchisees spend two weeks in a store where we cover every aspect of their new business, including making the ice cream, preparing and serving Cold Stone Creamery products, managing inventory and supporting their business through savvy marketing.

New franchisees spend 80 hours in a store to learn the ins and outs of the business, including how to correctly prepare and serve the brand’s products.  Cold Stone Creamery also hosts monthly check-ins to help you meet your goals, to offer assistance and to ensure you have all the tools necessary to improve your business every day. 

Cold Stone Creamery will meet with you regularly to help you and answer any of your questions. Every new franchisee receives monthly check-in calls from a Regional Director of Operations or Area Developer.

Cold Stone Creamery franchisees have access to in-house marketing and public relations teams, which significantly reduces expenses. These teams help with national, regional and local marketing, along with public relations from the grand opening through the life of the business.  We train franchisees to manage their stores’ social media accounts, including Facebook®, Twitter® and Instagram® – and newer platforms such as Snapchat®.

Ideal Candidate

• People with a passion for ice cream, an enthusiasm for their product and the desire to be a positive, meaningful force in their communities - they teach them the rest!

• No experience in the restaurant industry or service industry required. Only the desire to follow their business model and ability to be a passionate advocate for Cold Stone Creamery in their community

• Community and customer service oriented

• Someone that is interested in taking an active and engaging role running their business

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