ssb Franchise Consulting

WHO ARE WE?

Built upon their extensive experience in service industries and the in-home, non-medical care arena, they designed FirstLight HomeCare to be the nation’s best-managed, best-equipped and most client-service focused home care solution. 

They provide a complete range of companion and personal care services, along with their proprietary Dementia care offering with superior screening and training of our caregivers and a unique offering of additional services and innovative technology for safety, client-to-caregiver matching, care monitoring and client/family feedback. This means they can provide clients and their families truly, exceptional service and 24/7 peace-of-mind.   

Their intense focus on delivering the highest level of client satisfaction and creating a unique "culture of care" is combined with an industry-leading technology platform to enable more rapid growth and service differentiation for their owners

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Why US?

• Low investment

• Recession resistant

• Serve and help others while making money in a high growth industry

• No inventory and no expensive real-estate

• Can start from home office for the first year to keep costs down

• Unique technology platform to streamline administrative work and free the owner to focus on building the business.

• Young brand but DEEP INDUSTRY EXPERIENCE with prime territories available

• Leadership team with over 160 years of franchise experience and 140 years of healthcare/senior care related experience within franchising, including rebuilding what is now one of the largest non-medical in-home care franchise systems

• Proprietary Personalized and Engaging Approach to Dementia Care (we have been approached by other systems to purchase this program from us)

• A Culture of Care foundation rooted in Ritz-Carlton principles with a strong focus and regular measurement required for continual client satisfaction.

• “Culture of Care” philosophy which is the cornerstone of FirstLight HomeCare. It comprises the beliefs and values which guide us every day as we serve others. Among our values is this promise to our employees and clients: At FirstLight HomeCare, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.  

• Provider partner collaboration (major suppliers) and volume pricing to reduce owner operating costs. 

Support

We have a training and support infrastructure equivalent to even the most mature concepts in franchising.   

• Pre-training support

• New owner training—5 days

• Pre-opening support

• Grand opening support

• On going in field support 

•  All of our manuals and operating systems were also written to meet or exceed current state licensing and Joint Commission requirements 

• We have also developed our "First Path to Success" which is a blueprint for growing the business based on key revenue milestones.  The franchises never have to guess what they should be doing or how they should be growing

• We have put the tools and processes in place for them to grow quickly.

• There are 2 national meetings each year and as we grow will add regional meetings.   

• Bi-weekly team calls with the entire franchise system

• We have negotiated volume purchasing programs for the franchisees in nearly every aspect of the business  

• Toll-free lines, advertising programs, customized websites, SEO/SEM packages and operational reviews are all core components of our support infrastructure for every owner 

Ideal Candidate

• Our successful candidates/owners all exhibit the following characteristics

• Interest in serving others  

• Shares our “Why” mission of FirstLight (contained in marketing materials sent to you)  

• Enjoys helping seniors and their families  

• Outgoing personality who likes building a team with strong presentation and communication skills  

• and underrstands value of a two-person foundation for Networking and Recruiting  

•  Working Capital within our stated range, at minimum.